PRIVACY POLICY
Free Rein Australia PTY. LTD.
Effective date: 3 September 2026
Free Rein Australia Pty. Ltd. respects your privacy and is committed to handling personal and health information responsibly, transparently and securely.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, and how you can access or correct information we hold about you.
Free Rein Australia Pty. Ltd operates in Victoria, Australia. Where applicable, we handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Health Records Act 2001 (Vic) and its Health Privacy Principles, and other applicable Australian laws.
1. Information We May Collect
Depending on how you interact with us, we may collect information including:
- your name, email address, telephone number and contact details;
- information provided when you make an enquiry, book a session, register for training, purchase a product or subscribe to communications;
- payment and transaction information;
- information contained in correspondence with us;
- professional background, qualifications and practice information supplied as part of an application for practitioner training;
- personal or health information that you choose to provide in connection with receiving services;
- session, appointment or service records where reasonably necessary;
- photographs, video, testimonials or other material where you have separately agreed to its collection or use;
- technical information associated with use of our website, such as browser information, device information, IP address, cookies and website usage information; and
- information supplied when interacting with Free Rein Australia through social media or other third-party platforms.
Health information is sensitive information and is treated accordingly.
2. How We Collect Information
We generally collect information directly from you, including when you:
- contact us by telephone, email, website form or social media;
- make an appointment;
- attend a session;
- complete an application or registration form;
- enrol in training or a workshop;
- purchase a digital product or other offering;
- subscribe to a mailing list;
- provide feedback or a testimonial; or
- otherwise communicate with us.
In some circumstances, information may be provided by another person or organisation, such as a referring practitioner, where you have consented to this or where collection is otherwise permitted by law.
3. Why We Collect and Use Information
We collect, hold and use information where reasonably necessary to:
- respond to enquiries;
- assess whether a service or training program is appropriate;
- provide sessions, programs, workshops and practitioner training;
- process registrations, bookings and payments;
- supply products and digital resources;
- maintain appropriate business and service records;
- communicate about appointments, purchases, programs or training;
- provide customer support;
- administer our website and business;
- meet legal, professional, insurance, accounting and regulatory obligations;
- improve our services and resources; and
- communicate news, educational material or information about our services where you have consented to receive it or where otherwise permitted by law.
We do not use health information for direct marketing unless you have specifically consented to that use.
You may unsubscribe from marketing communications at any time.
4. Health and Sensitive Information
Because some Free Rein Australia services involve physical, emotional or psychological wellbeing, information you provide may constitute health or sensitive information.
We only collect health or sensitive information where it is reasonably necessary for the service being provided and where you have consented, or where collection is otherwise authorised or required by law.
Information discussed or recorded in connection with individual services is not used for advertising or promotional purposes without separate permission.
Case examples, testimonials, photographs or other identifying material will only be published where appropriate permission has been obtained. Where examples are presented in a de-identified form, reasonable steps will be taken to protect the identity of the individuals concerned.
5. Payments
Payments may be processed using third-party payment providers.
Where a third-party payment processor is used, payment information is also handled in accordance with that provider’s privacy and security practices. Free Rein Australia Pty. Ltd generally does not receive or store complete credit or debit card details where payment is processed directly by an external payment provider.
6. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, improve performance and measure the effectiveness of communications or advertising.
Third-party services used by the website may also collect technical or usage information in accordance with their own privacy policies.
Where advertising or analytics technologies such as Meta or other third-party tools are used, information may be processed by those providers independently of Free Rein Australia Pty. Ltd.
You can control or restrict cookies through your browser settings, although some website functions may be affected.
7. Disclosure to Third Parties
We do not sell personal or health information.
We may disclose personal information where reasonably necessary to organisations that assist us in operating the business, such as:
- website and hosting providers;
- booking and scheduling platforms;
- payment processors;
- email and communication providers;
- secure data storage or cloud service providers;
- accounting, professional or technology service providers; and
- other service providers assisting with legitimate business functions.
We may also disclose information where you have consented, where required or authorised by law, or where disclosure is reasonably necessary in circumstances permitted by applicable privacy legislation.
Health information will only be disclosed in accordance with applicable privacy and health-records requirements.
8. Overseas Processing
Some third-party technology, website, payment, email, analytics or cloud-service providers may store or process information outside Australia, including in the United States and other countries in which those providers operate.
Where overseas service providers are used, we take reasonable steps appropriate to the circumstances to ensure personal information is handled consistently with our applicable privacy obligations.
9. Security
Free Rein Australia Pty. Ltd takes reasonable steps to protect personal and health information against misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include physical, administrative and electronic safeguards and limiting access to information to people who reasonably require it.
No internet transmission or electronic storage system can be guaranteed to be completely secure. If we become aware of a data breach, we will respond in accordance with applicable legal requirements.
10. Retention of Information
We retain personal and health information for as long as reasonably necessary to provide services and operate the business, and for any period required by applicable legal, professional, insurance or record-keeping obligations.
When information is no longer required and there is no legal reason to retain it, we take reasonable steps to securely destroy or de-identify it.
11. Access and Correction
You may request access to personal or health information we hold about you and may ask us to correct information that you believe is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
We may need to verify your identity before providing access. In some circumstances the law permits or requires us to refuse or limit access. Where required, we will explain the reason for doing so.
12. Privacy Questions or Complaints
If you have a question or concern about how your information has been handled, please contact us first so that we have an opportunity to address it.
Free Rein Australia Pty. Ltd.
Email: info@frereinaustralia.com
Phone: 0411 593 369
Postal address: 150 Larcombes Road, Modewarre, Victoria Australia 3240
We will consider privacy complaints promptly and aim to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or, for matters concerning health information in Victoria, the Victorian Health Complaints Commissioner.
13. Third-Party Websites and Platforms
Our website may contain links to websites, social media platforms or services operated by third parties. Free Rein Australia is not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.
14. Changes to This Policy
We may update this Privacy Policy where our practices, technology, services or legal obligations change.
The current version will be published on our website with the date of the most recent update.
Contact
Free Rein Australia Pty. Ltd.
ABN: 7961575406
Email: info@freereinaustralia.com
Phone: +61 0411 593 369
Postal address: 150 Larcombes Road, Modewarre, Victoria, Australia 3240